Due in part to the late fall this year and resulting belated surge in yard waste volumes, Emterra Environmental is experiencing considerable collection delays. Throughout the Niagara Region, we are deploying significantly more crews and equipment to eliminate the current backlog as quickly as possible. During this period, only yard waste has been affected. Garbage, recyclables and green bin collections are on time.
However, the people of the Niagara Region are right to expect better.
We have failed to meet our own standards of service but rest assured we are committed in the coming days to live up to our proud history of outstanding service. That is our promise to you.
Our team will be working late and on the weekend to get caught up. Please place your yard waste out on your regular collection day and leave it out. Pick-ups missed on their scheduled day will be our first priority.
We thank you for your patience and understanding. We apologize for the delays and will do our utmost to catch up and resume the service as is expected by you, our customer.